Increased API latency

Incident Report for SheerID

Resolved

This incident has been resolved.

Posted Nov 01, 2023 - 09:07 UTC

Update

We are continuing to investigate this issue.

Posted Nov 01, 2023 - 08:17 UTC

Investigating

We are investigating reports of increased latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

Posted Nov 01, 2023 - 07:30 UTC

This incident affected: Web services (API) and Student programs, Military programs, First Responder programs, Faculty programs, Medical programs.